Refund Policy

1. What is covered

The 30-day guarantee applies to:

• The $349 Lifetime Deal and all bundled add-ons;
• First-time annual license purchases (Freelancer, Agency, or Unlimited tier);
• Any add-on purchased individually.

2. What is not covered

• Refund requests submitted more than 30 days after the original purchase date;
• Renewals of annual licenses, once the renewal is more than 30 days past the renewal charge date;
• License terminations initiated by us for violation of the Prohibited Use clause in our Terms;
• The free SteerWP plugin, which does not require payment;
• Third-party charges such as cloud storage fees you incur while using Backup Pro. Those are billed by your storage provider, not by us.

3. How to request a refund

Email hello@steerwp.com from the email address you used at checkout, within 30 days of your purchase. Include:

• Your order number or Freemius customer ID (both are in your license email);
• The license or add-on you would like refunded.

A short line about what did not fit is helpful for the team but is not required to receive the refund. We use it only to improve the product.

4. How the refund is processed

Refunds are processed by Freemius, our checkout partner, using the original payment method:

• Credit or debit cards: refunded to the same card. Bank posting time is typically 5 to 10 business days.
• PayPal: refunded to your PayPal balance within 1 to 3 business days.
• Other methods: processed through the same channel used at checkout, subject to that provider’s timeline.

Applicable taxes such as VAT or GST are refunded together with the license fee. You will receive a refund confirmation email from Freemius when the refund is issued.

5. What happens after a refund

Once your refund is issued:

• Your license key is deactivated and the paid add-ons stop receiving updates;
• The free SteerWP plugin continues to work on all your Client Sites and remains free to use under its GPL license;
• Any backups, proposals, and reports you have already generated remain on your infrastructure and continue to work. They are yours;
• You may repurchase in the future at the price and terms available at that time.

6. Chargebacks

If you have a concern, please contact us first. Our refund process is fast and unconditional within the 30-day window. Chargebacks initiated with your bank without first contacting us may result in immediate termination of your license and can prevent us from serving you in the future. Chargeback fees imposed on us by the payment provider may also be recovered where legally permitted.

7. Renewals of annual licenses

Annual licenses renew automatically on the anniversary of your purchase unless cancelled before the renewal date. If you no longer want to renew:

• Cancel the renewal from your Freemius customer account before the renewal date, and no further charge will occur;
• If you are charged for a renewal and did not intend to renew, email us within 30 days of the renewal charge and we will refund it in full.

8. Refunds in unusual situations

A few edge cases worth naming clearly:

The plugin does not work on your host

If SteerWP is genuinely incompatible with your hosting environment and support cannot resolve it, you are entitled to a full refund regardless of the 30-day window. Contact hello@steerwp.com with details of the failure and any error messages.

Duplicate purchase

If you accidentally purchased the same license twice, contact us with both order numbers and we will refund one immediately.

Fraudulent purchase on your card

If a purchase was made using your card without authorisation, contact us at once. We will refund the charge and cooperate with your card issuer’s fraud investigation.

9. Consumer protection rights

Nothing in this policy limits or waives any statutory refund or consumer protection rights you have under the laws of your country. Where those laws grant you additional or longer rights than this policy provides, those laws apply.

10. Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. The policy in effect on the date of your purchase is the policy that applies to that purchase.

11. Contact us

Refund requests, questions about this policy, or anything else:

See also our Privacy Policy and Terms of Service.